Being a small shop orders may take 2-4 weeks to process. Thanks for the understanding and supporting independent artists.
Posters are carefully rolled with kraft paper and shipped in Yazoo Mills tubes.
Domestic orders are shipped using USPS. Most international orders are also shipped via USPS.
Once shipped domestic orders should take between 2-4 days to arrive.
International shipping delivery times may vary between 2 and 12 weeks.
Silent Giants holds the right to cancel orders on a case by case basis. You will be notified if there is an issue.
RETURNS / EXCHANGES
Limited edition prints and posters are all FINAL SALE and cannot be returned or exchanged.
International orders are not eligible for returns or exchanges due the unpredictable nature of local and international customs.
What if my poster is damaged in shipping?
Ohh No! Please reach out with photo evidence within 7 days of recieving your damaged package. It is important not to discard your damaged packaging. Sometimes USPS requires inspection of damage. If available I will get a replacement out to you ASAP. If product is not available I will refund you 100%.
Be careful when removing prints from the mailing tube, its easy to damage a print if you yank and pull on it, so be gentle. We know exactly what that kind of damage looks like and will not replace the print.
My package says it was delivered, however I never recieved it.
Unfortunately, this is out of our hands. We strongly encourage reporting a theft to the postal inspection service. If we can be of assistance in this process please reach out.
Can you combine my orders?
No, sorry. Being a small shop altering multiple orders becomes a large mess to keep track of. Please make sure all items you would like to purchase are in your cart before final checkout.